Montehorquera CONTACT
Contact and emergencies
Who to call and in what order. In a real emergency, always 112 first.
Emergencies
If you see smoke or fire in the pine woods, call 112 before anyone else.
Community administrator
The community is managed by Grupo Aparisi (property administrators), with permanent phone attention through their switchboard. Issues are preferably reported by WhatsApp; meeting calls, proxy voting and the meeting documentation are handled through their platform, mi.ciudadela.eu. The administrator collects residents' communications, logs them and passes them on to whoever is responsible (the Town Council included).
The path of a complaint
- Report the problem to the administrator, in as much detail as possible (what, where, since when, a photo if there is one).
- The administrator logs it and passes it on through the right channel: an application to the Town Council, a meeting with the mayor or Línea Verde.
- The follow-up is recorded in the estate's minutes and notices.
With the owners' area up and running, this circuit will be done from the issues section, with a visible history of each step.
Línea Verde
A municipal channel to report specific public-road issues (lighting, cleaning, street furniture, door-to-door collections) directly to the Town Council: through the «Línea Verde» app (available in the app stores), on the website, or by calling 962 710 007 during opening hours (Monday to Thursday 8:30 to 17:30, Friday 8:30 to 14:30). Follow-up on each report arrives by notification. For matters affecting the estate as a whole, better to go through the administrator, so there's a shared record.
Vilamarxant Town Council — queries, complaints and claims
For procedures, queries or formal claims to the Town Council, the channel with an official record is the general application form of the electronic office (available 24 hours). In-person attention is at the Citizen Service Office, Monday to Friday 8:00 to 14:00 and also Thursdays 16:30 to 19:00.