Terms, conditions and community rules

1. Who is who

Five words used here sound alike and do not mean the same thing. They are the same ones as in the legal notice, with the same meaning.

• The Community is the residents' body that owns this website: [COMUNIDAD/ASOCIACIÓN — pendiente de acuerdo de junta]. It decides what gets published here.
• The board is its governing body. It acts on behalf of the Community; it is not a separate party and does not answer separately.
• The property management firm is the professional agency for the estate. It does not run this website, does not host it, does not decide its content and does not access its data.
• The resident volunteer is the person from the estate who develops, hosts and maintains the website voluntarily and free of charge, on behalf of the Community. They are not paid and pursue no purpose of their own.
• You are the user: whoever visits the website, with or without an account.

Legal notice

2. What these terms are

They are the rules for using this website. They go together with the legal notice and the privacy policy: the three texts say the same thing and do not contradict one another. If you are looking for who is responsible for your data or how long it is kept, that is in the privacy policy.

This website is not a business. Nobody charges for using it, there is no paid advertising and it generates no income. A resident maintains it in their spare time.

What is published here does not replace the board's resolutions or the communications from the property management firm, which are the only binding ones. Votes in the residents' area are indicative polls, not board resolutions.

Legal notice · Privacy policy

3. Who may have an account

The residents' area is reserved for people connected to the estate: owners, tenants and the people they authorise, for example family members living on the plot.

Accounts are for adults only. Every application is checked against the community's actual list before access is granted. A single plot may have several people with accounts.

When the connection to the estate ends, the account is closed. The exact deadline, and what happens to what that person posted, must be set by the board [VERIFICAR].

4. Minors

This section exists because the previous text contradicted itself: it required users to be adults while also mentioning authorised family members, children's categories and children on the premises. The rule is this:

• Minors do not open accounts. They may be listed as authorised persons on an adult's plot, but they have no access of their own to the residents' area.
• In the communal areas a minor is always under the responsibility of an adult, who answers for their use of the facilities. Whoever makes a booking also answers for any minors they bring, whether their own or not.
• For children's activities and categories, it is the responsible adult who signs them up, accepting these rules on the minor's behalf and answering for what they do.
• No data on children under fourteen is processed without the permission of their father, mother or guardian (Article 7 of Spanish Organic Law 3/2018). It is the adult who provides that data, never the child.
• Images of identifiable minors require written permission from both parents or guardians, and even with that permission they are not published on the part open to the internet: they can only be seen inside the residents' area.
• Even with permission, the Community may decline to publish or may remove an image that could harm the minor (Article 4.3 of Spanish Organic Law 1/1996).
• If you see a photo of a minor published without permission, report it through the channel in section 8: it is removed immediately, with no further questions.

5. Truthful details and a personal account

• Provide real, up-to-date details (name, email and plot) and keep them current.
• Registering by impersonating someone else or with false details is grounds for immediate removal.
• Your account is personal and non-transferable. Do not share your access or post on someone else's behalf without their permission.
• If you notice misuse of your account, report it as soon as possible through the contact form.
• Do not use the contact details you see here for anything other than the purpose they were published for: never for advertising, and never to spread them outside the community.

6. Community rules and good manners

Here we treat each other as what we are: neighbours. So:

• Always be respectful. Treat others politely, even when you disagree. You can differ without being offensive.
• No insults, threats, harassment or humiliation, whether publicly or privately through the website.
• No discrimination on grounds of sex, origin, religion, age, orientation, disability or any other condition.
• No defamation or hoaxes. Do not spread unfounded accusations or publicly single out specific people or plots.
• Respect other people's privacy. Do not publish personal data, phone numbers, number plates, images or addresses of third parties without their consent.
• Appropriate content only. Nothing offensive, sexual, violent, unlawful or unbecoming of a shared, family-friendly space.
• No spam or unauthorised commercial purposes: advertising, sales, chain messages or bulk messages unrelated to community life.
• Good faith and a friendly tone. Write remembering there is a neighbour on the other side; criticism is better when constructive.
• One topic, in its place. Use each section for what it is (enquiries, incidents, suggestion box, stories…) and avoid repeating or going off-topic.
• No hate speech and no incitement to violence, in any form.

7. The content you post

What you post remains yours. The Community keeps nothing: it only needs your permission to be able to display it.

• You are responsible for what you write or upload: stories, comments, photographs, listings, adverts and suggestions.
• You warrant that the content is yours or that you have permission to publish it, and that any identifiable people appearing in it have consented. If a third party makes a claim over something you posted, you answer for it (Article 1902 of the Spanish Civil Code).
• Do not publish other people's data or images without their permission: phone numbers, number plates, addresses, identity documents, prescriptions or envelopes with an address on show.
• The permission you give by posting. You grant the Community a free, non-exclusive, revocable licence to store your content, adapt it technically (size and format) and display it on this website for as long as it remains published. That permission covers what is needed for the website to work: the temporary copies held by the network that publishes it on the internet, and the copy of the public pages your browser keeps when you install the website as an app on your phone. The residents' area is never stored in that copy.
• What you do not grant. Nothing exclusive, no future works, no permission to creatively transform your content, no commercial use and no publication outside this website.
• You can ask for your content to be taken down at any time, without giving a reason.
• If you close your account, your name disappears from the website and you lose access. Content you posted may remain published but without your name, so as not to leave half-finished the conversations you took part in. If you also want something specific removed, just ask and it will be removed.
• Photos are cleaned on upload: hidden data is stripped out, including GPS location. Even so, only upload what you are happy to share.

8. How to report content and how it is taken down

Anyone can ask for content to be taken down, whether they are a resident or not and whether they have an account or not. There is no need to log into the residents' area or to have anything here.

Write to the Community's email address with four things: the exact link where the content is, what the problem is, your name and how to contact you, and a statement that what you are reporting is true and made in good faith.

• Acknowledgement of receipt within 24 hours.
• Immediate removal, without waiting for anything, where the content affects honour, privacy, a person's own image or a minor: it comes down first and is examined afterwards.
• A reasoned decision within 72 hours in all other cases, with the content hidden while it is decided. If something has to be checked with a third party, the maximum period is the seven days set out in the legal notice.
• Whoever posted the content is informed and may explain themselves. If they stand by it, the content stays down and each party is free to take the matter wherever appropriate: the Community does not arbitrate disputes between neighbours.
• Every report and every decision is logged with its date. The details of whoever posted the content are not handed to the person complaining; they are handed, where appropriate, to the judicial or police authority that requests them.

[email protected] · Contact form

9. What is reviewed before publication and what is not

This is worth stating plainly, because it changes who answers for what.

In Art and in The Memory there is prior review: someone reads or looks at what you send before it appears, and checks that there are no identifiable people without permission, no minors, no third-party data and no work belonging to others. When in doubt, it is not published. That review looks at legality and community rules, not at the literary or artistic quality of anything.

In every other section there is no prior review: the noticeboard, car sharing, the time bank, lost property, the book corner and comments are published as soon as you send them, and each author answers for their own. If you see something that should not be there, report it through the channel in section 8.

The Community does not generally monitor what is published, but it does remove anything unlawful or contrary to these rules as soon as it becomes aware of it.

10. Red lines and consequences

Crossing one of these lines —inappropriate comments, disrespect, harassment, spreading third-party data, unlawful or offensive content, impersonation or repeated misuse— may have the following consequences, depending on how serious it is and in proportion to it:

• Removal of the content that breaks the rules, without prior warning if it is serious.
• A warning and a request to put things right.
• A temporary limit on your ability to take part: for example, not being able to comment, post stories or add content for a while.
• Temporary suspension of the account or of certain features.
• Closure of the account in serious or repeated cases.
• Where appropriate, referral to the board or to the competent authorities, and a claim for any damage caused.

11. How those consequences are applied

• You are told which rule was broken and you can explain yourself before a lasting measure is applied. Only where the case is serious is action taken first and explained afterwards.
• The measure is proportionate to what happened, and it is lifted once it no longer makes sense.
• Losing access to the website does not touch your rights as an owner or resident: notices of meetings, votes at general meetings, information and documentation continue through their own channels, which are not this website.
• The Community does not impose fines through this route. The Horizontal Property Act does not allow it: what there can be are consequences for use, not financial penalties.
• Who decides on a suspension or closure, and who reviews it if you disagree, must be appointed by the board [VERIFICAR].

12. Use of facilities and bookings

If you book a facility —the courts, for example— you also accept the rules of use shown when you confirm each booking. In short: use the facility only during your slot, leave it clean and tidy, respect others and avoid disturbing noise.

Whoever books answers for the people they bring, minors included, and for damage caused by misuse. We recommend photographing the condition before and after, and reporting any damage so it can be repaired as soon as possible.

The rules saying "use at your own risk" does not release the Community from keeping the facilities in good condition (Article 10.1.a of the Horizontal Property Act). You take on the risks inherent in the activity, not those arising from a badly maintained facility.

13. Agreements between neighbours

In car sharing, the time bank, "Looking for / Giving away / Swapping", lost property, the book corner and the services directory, the agreement is between you and the other resident.

The Community provides the noticeboard and nothing else: it does not organise anything, does not set prices or terms, does not charge or take part in any payment, does not check identities, insurance or permits, does not hold objects or money and does not guarantee the outcome. Claims are directed to the other party.

Each section also has its own conditions, accepted before using it for the first time, which put these rules into practice.

14. Liability

• This website is a neighbourhood tool for information and organisation. What is said here is for guidance and does not replace the community's official resolutions or professional advice where that is needed.
• The website is not guaranteed to be always available. It is hosted on a home server and maintained by a volunteer: it may go down because of a power or internet cut, a fault, maintenance or a cyberattack. An outage does not interrupt any deadline or release anyone from their obligations to the community.
• The standard of care required of the Community and of the resident volunteer is that of a non-professional neighbour devoting their spare time, not that of a technology company (Articles 1104 and 1726 of the Spanish Civil Code).
• Within that framework they are liable for direct and foreseeable damage caused by their fault. Loss of profit, indirect damage, unforeseeable or unavoidable events (Article 1105 of the Spanish Civil Code), misuse on your part and content posted by residents all fall outside it.
• This limitation never applies to wilful misconduct or gross negligence: those are always answered for, and waiving in advance the right to claim for them is null and void (Article 1102 of the Spanish Civil Code).
• Nor does it cover up the Community's statutory obligations, such as keeping the common elements and facilities in good condition, or the rights the law grants regarding data protection, honour, privacy and one's own image.
• These terms only bind those who accept them. A guest, a minor or anyone without an account is not bound by them (Article 1257 of the Spanish Civil Code): towards such a person liability is whatever the law says, not whatever this text says.

15. Data protection

Who is responsible for your data, what is processed, why, on what legal basis, for how long, who sees it and how to exercise your rights is all set out in the privacy policy, which forms part of these terms. It is not repeated here, so that the two texts do not end up saying different things.

Two warnings worth keeping to hand. Accepting these terms is not the permission to process your data: running the community does not depend on your consent, but on your connection to the estate and on the law. And the permissions that really are optional —showing your phone number in the directory, publishing your photos— are asked for separately, one by one, and you can withdraw them whenever you like from your profile without losing access to anything.

Privacy policy

16. Changes to these terms

These terms may change to bring them into line with the law or with community life. Each version carries its number and date, right at the top.

Significant changes are announced at least 30 days in advance through a visible notice on the website and an email to anyone with an account, and they have to be accepted again. Minor changes —corrections, clarifications, contact details— are published directly.

The Community cannot change what has already been agreed at its own whim (Article 1256 of the Spanish Civil Code), and anything affecting the rules for using the facilities goes through the board.

A record is kept of which version each person accepted and when.

17. Applicable law and dispute resolution

These terms are governed by Spanish law.

There is no submission to a specific court: in an adhesion text like this one it would not be valid (Article 54.2 of the Spanish Civil Procedure Act). The competent courts and tribunals will be those determined by law.

Before suing, an appropriate means of dispute resolution must first be attempted (Article 5 of Spanish Organic Law 1/2025). Between neighbours the first step is to talk: the board can mediate, without imposing anything, and nobody is obliged to stay in a mediation they do not want. Trying does not close the door to the courts.

If a court were to declare any part of these terms void, the rest would remain in force. Obscure clauses are not interpreted in favour of whoever drafted them (Article 1288 of the Spanish Civil Code).

18. Languages of this text

These terms are published in Spanish, Valencian, English and German. The Spanish and Valencian versions are authentic and fully effective: the Valencian version is not a courtesy translation and is not downgraded against the Spanish one.

The English and German versions are courtesy translations. If a discrepancy between versions affects the meaning, the Spanish version prevails.

19. Contact

For any question about these terms, about your data or about using the website, write to the Community:

Contact form · Suggestion box

20. Nature of the directory, non-profit status and limitation of liability

• A non-profit project belonging to the community. This website is a project of the Monte Horquera estate, made for and by its residents, owned by [COMUNIDAD/ASOCIACIÓN — pendiente de acuerdo de junta]. The software that makes it work is the resident volunteer's own work, licensed free of charge and with no time limit for the community to use. Whoever develops and administers it does not and will not receive any economic benefit: not a single euro. The only interests this website serves are those of the residents.
• Where any income goes. If advertising from external businesses were ever to generate any income, the full amount will go to the owning body and into its common funds, in accordance with the rules governing it —Spanish Law 49/1960 on Horizontal Property, if it turns out to be a community of owners [VERIFICAR]. It never reverts to the personal benefit of whoever administers the website.
• We are only a directory (an intermediary). The website acts exclusively as a directory where residents — and, where applicable, authorised businesses — publish their listings. We are not a party to any contract, purchase, quote or service agreed through the directory, nor do we take part in carrying it out. We are not liable for what users publish and, although Spanish Law 34/2002 (LSSI-CE, the e-commerce and information-society-services act) is not enforceable against a website with no economic activity such as this one, the Community voluntarily applies the rule in its Article 16: upon gaining actual knowledge of unlawful or harmful content, we will act diligently to remove it.
• The relationship and its outcome are strictly between the parties. Any economic exchange or service arranged through the directory — and its consequences, incidents, guarantees, liabilities and level of satisfaction — remain strictly within the private sphere of each service or transaction between users, governed by the direct relationship between the professional/advertiser and the client and, where applicable, by consumer-protection law (Royal Legislative Decree 1/2007, TRLGDCU, the Spanish consumer protection act). Neither the website nor the Community hires, recommends, guarantees or is liable for any work, prices, deadlines, quality or damage. Always check independently (self-employed/business registration, insurance, invoices) before hiring anyone.
• Who may advertise. Businesses owned by an owner/resident, and also external tradespeople that the board itself decides to add and expressly marks as "recommended by the board", at its own discretion. Outside those two routes, third-party businesses or those belonging to "friends" are not accepted: any business that does not belong to an owner and has not been added by the board must first contact the board to negotiate its appearance (advertising or exclusive discounts for residents of this estate). Listings that breach this rule will be removed.
• What the "recommended by the board" label means. It is a label of origin, not a guarantee: it says where that listing came from —the board added it, usually because someone in the community has used that service— and nothing more. It is not a certification, it does not mean the board has checked that professional's work, insurance, prices or deadlines, and it transfers no liability to the Community for the service they provide. When the previous point says the Community "does not recommend", this is exactly what it means: the label is not an endorsement.